What is a jurisdictional claim before the Superfinanciera?

The financial consumer protection action: the Superintendencia acts as a judge to resolve contractual disputes between consumers and supervised entities.

What is the difference between a complaint and a claim?

The complaint is an administrative grievance that the Superintendencia forwards and supervises. The jurisdictional claim seeks a decision with the effects of a court ruling.

Where do I find the filing number?

The Superintendencia assigns it and communicates it when the complaint or claim is filed; with that number and the claimant's document, the history can be checked.

Complaints and claimsSuperfinanciera

Name: Superfinanciera
Creator: Superintendencia Financiera de Colombia

The Superintendencia Financiera de Colombia supervises the financial system and lets you check the status of the complaints and claims filed against supervised entities.

Operated by Superintendencia Financiera de Colombia · Visit the official site

What the complaints and claims lookup is

The Superintendencia Financiera supervises Colombia's financial, insurance and securities markets. Beyond supervision, it exercises jurisdictional functions: financial consumers can file complaints and protection claims against supervised entities, and the status of those proceedings can be checked with their filing number.

Croma queries the history of proceedings of a complaint or jurisdictional claim with the document number and the filing number, and returns it structured: useful for following a proceeding and monitoring the claims tied to a client or counterparty.

How fresh the data is

Croma queries the Superfinanciera live at the moment of your search. Entries appear as the entity records them in the corresponding proceeding.

Coverage and limits

It requires the filing number in addition to the document: it is not a general search of all of a person's claims.
It covers the complaints and claims filed with the Superfinanciera; grievances handled only with the financial entity or its consumer ombudsman do not appear.
It publishes the proceeding's history of entries, not the full file or the documents submitted.

What you can look up

Free tools that answer with data from this source. All of them are also available through the API and MCP.

Action historySuperfinanciera complaint lookup
Follow the actions of a complaint against a Colombian financial entity using its filing number.
SuperfinancieraOpen tool

Frequently asked questions

01What is a jurisdictional claim before the Superfinanciera?: The financial consumer protection action: the Superintendencia acts as a judge to resolve contractual disputes between consumers and supervised entities.
02What is the difference between a complaint and a claim?: The complaint is an administrative grievance that the Superintendencia forwards and supervises. The jurisdictional claim seeks a decision with the effects of a court ruling.
03Where do I find the filing number?: The Superintendencia assigns it and communicates it when the complaint or claim is filed; with that number and the claimant's document, the history can be checked.

Croma queries the official source and returns the information exactly as the register publishes it. This page is informational and is not legal advice; for official purposes, verify directly with the corresponding register.